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Customer FAQ
Quick answers to the questions we hear most. Still stuck? Send us a message.
How fast is delivery?
Orders arrive in 3 days or less across Ireland. Shipping is a flat €3.90, and free on all orders over €49. You'll get tracking the moment your parcel leaves us.
What is your returns policy?
Love it, or your money back: return any unused product within 30 days for a full refund. Food opened for a taste test? Tell us — we'll still make it right. See refunds & returns.
Are your products vet-approved?
Yes. Every food, treat and care formula is reviewed with independent vets before it earns shelf space, and we re-check recipes whenever makers reformulate.
Do you sell grain-free and sensitive options?
We do — filter the shop for grain-free recipes like Shedless training snacks, plus sensitive-skin grooming from Fintasy Bites and Scenthound.
How do I choose the right bed size?
Measure your pet nose-to-tail while lounging and add 20 cm. Cats love a snug den like the Felt Igloo; big dogs need sprawl room — see our sizing tips.
Can I collect my order in store?
Yes — choose Click & Collect at checkout and pick up from Docklands or Rathmines, usually ready within 4 hours. We'll email you the moment it's packed.
Do you offer puppy and kitten starter kits?
Our first-8-weeks guide lists the essentials, and both stores will bundle food, bowls, a bed and toys with 10% off when you bring your new arrival in.
How do I track my order?
Your confirmation email has live tracking. Anything looks off? Message us with your order number and we'll chase it the same day.